Frequently Asked Questions

FOR ALL YOUR CONCERNS

How do I get started? Getting started with Interstate Dispatching couldn't be easier! Simply fill out the Contact form, and we will get in touch with you asap. The entire process takes a few minutes and can be done on any device including your smart phone or tablet.

  • Do I need my own MC authority?
  • Yes, all owner-operators and carriers working with Interstate Dispatching are required to operate under their own motor carrier authority.

  • What kind of trucking companies do you work with?
  • We work with Owner Operators working under their own MC authority as well as carriers with company drivers.

  • What type of equipment do you dispatch?
  • We work with all kinds of different trucks and trailers. Generally speaking we stick to Dry Vans, Reefers, and Flat Beds

  • What are the benefits of working with Interstate Dispatching?
  • We ensure that the entire process from load booking, to negotiating, and transporting goes as smooth, which will give you more time to focus on working on your business and less time searching for loads. We handle, insurance certificate requests, phone calls, e-mails, invoicing, and billing. We even help with rate confirmations.

  • Will I need to request insurance certificates each time?
  • We will work with your insurance agent to receive insurance certificates with proper certificate holder information. The only time we're unable to do this is when you specifically instruct your insurance agent to only process certificate requests requested by the insured only (you).

  • Are there any commitments to using Interstate Dispatching?
  • There are no commitments to using Interstate Dispatching. There are neither short-term nor long-term commitments. Certainly, if a load is booked using our services, then of course you are committing to safely delivering the freight without loss or damage and paying our dispatch service fee as part of your factor settlements.

  • I only have a truck but no trailer, can we still work?
  • Yes, we can still keep you moving without a trailer with our POWER ONLY services.

  • Can I decline a load?
  • You're not required to take every load that's offered. We work hard to find loads that fulfill your requirements, but you're able to decline any loads you don't want to take. We ask that you define your requirements and communicate with your dispatcher so as to save everyone time and headaches.

  • Do I need to use INTERSTATE DISPATCHING services for all of my trucks and trailers?
  • No, you're not required to use Interstate Dispatching for all your loads. You are free to choose other options.

  • Can I work with you if I'm a new carrier?
  • Absolutely! We're looking for serious and hardworking owner operators who want to put on miles at good rates. Granted, as a new carrier it will be much more difficult for us to find you the truly great loads since all too many brokers and shippers will not work with carriers whose MC Authority is less than six months or one year. Once you've passed the one year mark, almost every broker becomes fair game.

  • Where do you find your freight?
  • We work with Load boards brokers, and direct shippers.

  • What's the process of booking a load?
  • Your dispatcher will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you're going, we'll begin working on getting you a reload. Once a qualified load is found, your dispatcher will begin to gather information and negotiate rates. We'll always contact you for approval on every load so there's nothing to worry about. If you agree to the load offer, we will begin the set-up process, requesting set up packets (and e-mail to you for your signature), insurance certificates, and submitting the necessary documents to the shipper. Once complete we will e-mail to you the original rate confirmation, and then dispatch you or your driver.

  • Which load board's do you use?
  • We use several different load boards, including DAT PRO, Internet Truck Stop and 123 Load Board. We also receive direct emails of shipments which never hit any load boards as well as loads which are directly brokered via phone calls.

  • Are you double brokering loads?
  • Since we're not brokers to begin with, by definition we are not double brokering loads. Many brokers will not allow double brokered loads and many more will not pay the invoice if they find out a load has been double brokered. We are strictly a trucking dispatch agency which represents carriers and owner-operators. We believe this to be the best, most honest, and the only way to remain transparent way to do business.

  • What are the payment terms for brokers and shippers?
  • Generally speaking, most brokers and shippers promise to pay in 30 days of receipt of signed BOL/POD and invoice. Some pay faster, others take more time.

  • What is a factoring company?
  • In a nutshell, a factoring company is an organization that will wait for brokers to pay on your invoices for a small fee. In return they'll pay you right away and keep your cash flow going.

  • What if I don't have a factor?
  • If you don't currently have a factor, we have factors we can recommend. We can recommend quality factors based on your needs and requirements.

  • What happens if detention is incurred?
  • We will always fight to get you the detention you deserve. Unfortunately getting detention isn't always possible and can often delay the process of getting paid as often brokers take advantage of the delays created in requesting and approving detention pay.

  • Will I need to create invoices?
  • You don't need to create any invoices for loads dispatched through Interstate Dispatching.

  • Will I need to bill the broker?
  • No, we will bill the broker as soon as we receive a signed BOL/POD.

  • What about Fuel Advances?
  • Fuel advances can be requested but because every broker will have different terms and costs associated with this service, we will have to be explicitly instructed to request fuel advances by the decision maker.

  • How much do you charge for invoicing?
  • While most truck dispatchers charge for invoicing. You will never have to pay for invoicing. We'll create a good looking and very functional invoice for you each and every time you book a load with us.

  • Can I email the signed BOLs?
  • Absolutely! You can email your signed BOLs, to us.

  • How do I get paid?
  • We work with your factor to get you paid. We'll handle all of the necessary paperwork here including invoicing, billing, and all other required documents so you have nothing to worry about. We'll then instruct your factor to deposit the money into your account.

  • What happens after I deliver a load?
  • Send us a clean copy of the signed BOL/POD and we'll handle it from there. The sooner you send us the BOL, the sooner we can get everything processed and submitted for payment.

  • How does Interstate Dispatching get paid?
  • You pay us only after you receive payment from the broker. We invoice you on a weekly bases.

  • Is there a monthly fee to use Interstate Dispatching?
  • There are no monthly fees or monthly minimums. We make money when you make money. Plain and simple.

  • How soon will I get paid?
  • Generally, most factors will pay you within 24 hours of receiving everything they need to get you paid. Of course, this means you need to provide us with the signed BOL as soon as possible. Usually by the time most owner operators get us the signed BOL, we already have the invoice, and anything else needed ready to go

  • How do I know you'll work hard for me?
  • Our service fee is set-up with hard work in mind. Interstate Dispatching is very interested in getting you the best possible rate.

  • How much does it cost to work with Interstae Dispatching?
  • We charge 7% commission from every accepted or dispatched load. Due upon receipt of signed BOL or Delivery receipt and Interstate Dispatching invoice. Payable by Credit or Debit Card. There are no other fees.

  • How will I get load information once a load is booked?
  • We will always provide you everything needed to get going as soon as possible. We can provide the information over the phone, email, text message.

  • Who will sign the rate confirmations?
  • Once a rate confirmation is received. Y Interstate Dispatching will e-mail it to you for your agreement, then we sign it for you and return it to the Broker or Shipper, and keep a copy for your records.

  • How many trucks does each dispatcher handle?
  • Your dispatcher handles no more than four trucks a day. We do this to keep quality high, we never ask your dispatcher to work with more than they can handle.

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